---
title: Enquiry showing as “Booked”
description: If an unfamiliar couple marks your venue as “booked,” don’t worry - it’s likely a mix-up. They’ll usually correct it themselves!
---
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# Enquiry showing as “Booked”
If you notice that a couple has marked your venue as **"booked"** on Bridebook, it doesn't always mean they've officially confirmed a booking with you.
On the couple's side of Bridebook, they can update their wedding planning checklist and venue status. As the available options sit close together, it's possible that a venue may be marked as booked by mistake.
If you're unsure whether the booking status is accurate, the best thing to do is reach out to the couple through [**Couples Manager**](https://business.bridebook.com/leads) to confirm. This allows you to clarify their plans directly and avoid any assumptions.
In many cases, the couple may simply update the status themselves once they realise the error. However, a quick message is often the fastest way to get confirmation and ensure your records are accurate.
### Need help?
If you have any questions about a couple's booking status or need help navigating Couples Manager, our Customer Service team is here to help!
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