Google Chrome's Incognito Mode

If you're encountering errors on Bridebook, such as pages not loading correctly, login issues, missing content, or unexpected behaviour, we recommend trying the platform in Google Chrome's Incognito Mode.

Google Chrome is the browser we recommend for the best Bridebook experience, as it offers the strongest compatibility with our platform. 🌐

Why Use Incognito Mode?

Incognito Mode opens a fresh browsing session that doesn't use your existing cookies, cached files, or browser extensions. This can help identify whether the issue is being caused by stored browser data rather than Bridebook itself.

Using Incognito Mode can often resolve issues related to:

Login and authentication problems
Pages failing to load properly
Outdated cached content
Browser extension conflicts
Unexpected errors or display issues

How to Open a Page in Incognito Mode

Option 1: Open a New Incognito Window

Open Google Chrome.
Click the three-dot menu in the top-right corner.
Select New Incognito Window.
Paste the Bridebook page URL into the address bar.

Option 2: Use the Shortcut from a Link

If you've been sent a Bridebook link or are viewing one in your browser:

Right-click the link.
Select 'Open Link in Incognito Window.'

This is often the quickest way to test whether the issue is related to your browser data.

⌨️ Keyboard Shortcut: Press Ctrl + Shift + N (Windows) or ⌘ + Shift + N (Mac) to open a new Incognito window instantly.

If Bridebook works correctly in Incognito Mode, the issue is likely being caused by your browser's cached data, cookies, or an extension. In this case, clearing your cache and cookies or temporarily disabling extensions may help.

Need help?

If the issue continues even in Incognito Mode, please contact our Customer Support team through the link below. Include as much detail as possible about the issue you're experiencing, and we'll be happy to investigate further.

👉Contact Us