---
title: How Bridebook Verifies Couples
description: Bridebook takes fraudulent activity seriously. We actively monitor for scams and take swift action to protect our community. By following these steps and staying alert to warning signs, you can plan your wedding with confidence, knowing your interactions on Bridebook remain secure.
---
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# How Bridebook Verifies Couples
Couples who sign up to Bridebook share key information during the process, helping to give confidence that enquiries are genuine and from couples actively planning their wedding.
We have additional measures in place to protect against bots and bad actors, adding an extra layer of reassurance when enquiries reach you.
At the same time, we encourage venues and suppliers to continue using their usual business practices, such as booking processes, clear contracts, and agreed payment terms - alongside Bridebook’s checks.
### Best practices when responding to enquiries
To make every interaction safe, smooth, and professional, keep the following steps in mind:
- **Always confirm details within Bridebook first**
Begin your communication through the Bridebook messaging system. This gives you a secure, traceable record of your conversations before moving to phone or email.
- **Be cautious with links and attachments**
Don’t click unfamiliar or shortened URLs. Hover to preview the destination first, and only log in via **bridebook.co.uk** or the official app. Avoid downloading attachments from unknown senders and check email domains (e.g. **@bridebook.co.uk**) for typos.
- **Avoid sharing sensitive information early on**
Don’t send financial details, bank information, or payment instructions until you’ve formalised a booking. This protects both you and the couple.
- **Rely on your tried-and-tested procedures**
Continue to use your standard deposit, booking, and contract processes. These practices are in place for a reason and are your best safeguard.
- **Pay attention to anything unusual**
If a request seems out of the ordinary, such as a rush to pay outside your system, or an unusual demand that doesn’t align with your usual workflow - pause and double-check before moving forward.
### When in doubt, contact us
If you receive an enquiry that feels unusual, suspicious, or simply doesn’t sit right, reach out to our**[Customer Service team](https://support.bridebook.com/en/kb-tickets/new?hsLang=en)**. We’re here to advise, reassure, and help you decide on the best next step.
By following these steps, you can feel confident when connecting with couples on Bridebook, building meaningful relationships while keeping security and professionalism at the heart of every interaction.
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