Resolve Login Issues

Check your login details

• Make sure you're using the correct email address and password.
• Double-check your login method (Google, Facebook, Apple ID, or manual email/password login).
• If you've forgotten your password, click Reset Password and follow the steps to reset it.
• If you don't receive the password reset email, check your Spam/Junk folder.

Refresh and update

• If you're using the app, close and reopen it.
• If you're using a browser, refresh the page. If the issue persists, try a hard refresh (Ctrl + F5 on Windows or Cmd + Shift + R on Mac). 
• Make sure you're using the latest version of the Bridebook app.

Browser troubleshooting

 If you're still unable to log in, try the following: 

• Clear cache and cookies to remove any stored data that may be causing the issue. 
• Use Incognito/Private mode to bypass cached data, cookies, or browser extensions that may be interfering with login or password reset links. 
• Try a different browser e.g. switch to Chrome if you're using another browser.
• Check your connection by switching between Wi-Fi and mobile data or trying a different network. 
• Enable pop-ups as some login methods require them to complete the sign-in process. 

Still can't log in?

If you've tried the steps above and you're still unable to access your account, please contact us via the Support tab. To help us investigate, please include:

• The email address you use to log in to Bridebook.
• How you usually sign in (Google, Facebook, Apple ID, or email and password).
• Your device and browser details (for example, iPhone 13 running iOS 17.3 or Chrome on Windows 11).
• A brief description of what happens when you try to log in and any error messages you see.

Our support team will investigate the issue and help you regain access to your account as quickly as possible. 💙