Troubleshoot Common Bridebook Issues

If you're having trouble using Bridebook, try these troubleshooting steps first. Many common issues can be resolved in just a few minutes.

Check for updates — Make sure, you're using the latest version of the Bridebook app and your device is running the latest available operating system.
Refresh the app or website — Close and reopen the Bridebook app or website. Logg out of your account, then log back in. Restart your device.
Check your internet connection — Try switching between Wi-Fi and mobile data.

If you're still having trouble:

Delete and reinstall the Bridebook app.
Clear any cached data on your device (instructions vary depending on your device, so check your settings).
Try logging in through your browser at bridebook.com to see if the issue is app-specific.
Try using a desktop browser and opening Bridebook in an incognito/private browsing window.

Go to the Support tab and reach out to our customer support team. To help us investigate as quickly as possible, please include:

The email address you use to sign in to Bridebook.
A brief description of the issue.
Your device or browser details (for example, iPhone 12 running iOS 17.2 or Chrome on Windows).
Any error messages you're seeing.
When the issue started and whether it happens every time or only occasionally.

Our team will take a closer look and get back to you as quickly as possible to help get everything up and running again.