Login Errors 

Seeing an error message when trying to log in? Use the guide below to understand what each message means and how to resolve it.

🔑 "Sorry, that password didn’t match. Please try again"

What it means:
The password entered is incorrect.

How to fix it:
Reset your password using the Forgot Password link on the login page.

⏳ "Too many requests. Try it later, please"

What it means:
There have been too many unsuccessful login attempts using this email address or password.

How to fix it:
Wait a short while before trying again. If you're unsure of your password, we recommend resetting it before your next login attempt.

🚫 "You don’t have the correct permissions to access supplier site"

What it means:
Your email address isn't currently linked to a supplier account, or you may have accidentally registered through the couples platform instead.

How to fix it:
First, reset your password using the Forgot Password link. Then contact our Customer Support team using the form below so they can check your account access and ensure you're connected to the correct profile.

🔄 "Sorry, but you are already signed up to Bridebook with social provider using this email. Please contact us, or use a different email address"

What it means:
This email address is already associated with an account that was created using a social login method, such as Google, Apple, or Facebook.

How to fix it:
Reset your password using the Forgot Password link, then contact our Customer Support team using the form below. They will help ensure you have access to the correct account and venue profile.

📧 "This email address isn’t connected to an account…yet!"

What it means:
We can't find an account associated with the email address entered.

How to fix it:
Double-check that you're using the correct email address. If you've recently received emails from us regarding your profile, contact our Customer Support team and they'll help locate your account.

🌐 "Failed to fetch"

What it means:
This is usually caused by a network, browser, firewall, or connectivity issue preventing your device from reaching our platform.

How to fix it:
Try the following:

• Refresh the page and try again.
• Use a different browser or incognito/private mode
• Switch to a different network (for example, mobile data instead of Wi-Fi).
• Try logging in from another device.

If the issue persists, contact our Customer Support team

Need Help?

If you're unable to resolve your login issue using the steps above, contact our Customer Support team using the form below. Include the email address you're trying to log in with and a screenshot of any error message you're seeing, and they'll investigate further!

👉Contact Us