Report a Review

We understand that receiving a negative review can feel discouraging. However, we're here to help!

If you’ve received a review that you would like to discuss or challenge, please contact our Customer Care team. We’ll review the situation with you, answer any open questions, and discuss the next possible steps. Please also review our review guidelines below for more information.

Reviews That May Be Eligible for Investigation

The following types of reviews may be reviewed further by our team:

1. 🚫 Hate Speech or Offensive Content
   Reviews containing racism, sexism, homophobia, discriminatory language, or other offensive remarks.
2. ⚠️ Threatening or Harassing Content
   Threats, bullying, intimidation, or harassment directed toward individuals or businesses.
3. ⚖️ Reviews Related to Legal Disputes
   Reviews connected to ongoing legal proceedings or disputes (subject to verification).
4. 🔍 Fake, Fraudulent, or Spam Reviews
   Duplicate reviews, conflicts of interest, misleading content, or confirmed fraudulent activity.
5. 💍 Reviews Outside the Platform’s Purpose
   Reviews from users who were not actively planning a wedding or did not genuinely engage with the supplier or venue when challenged.

Responding to feedback professionally not only helps build trust with couples, but also demonstrates that you take concerns seriously and are committed to providing a positive experience. 

Need Support?

Our Customer Care team is here to help. If you would like us to review a specific case, please get in touch through our contact form.

👉Contact Us