My enquiries to venues/suppliers aren't going through, what do I do?

If you think your enquiries aren’t landing, try these quick checks:

• 📬 Check your email inbox — look for replies from venues/suppliers or confirmation emails showing your enquiry was sent.

• 📂 Check your spam or junk folder — sometimes responses can land there by mistake.

• 🔄 Refresh the Bridebook app or your browser — a quick refresh can help sync recent activity.

• 📱 Make sure you’re using the latest version of the Bridebook app or an up-to-date browser if you’re on desktop.

• 🌐 Check your internet connection — try switching between Wi-Fi and mobile data.
  
  

If your messages still aren’t showing:
Pop over to the Support tab, our Bridebook support team will investigate and make sure your enquiries reach the right place.