Troubleshooting
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      1. Bridebook Support
      2. Troubleshooting

      My Bridebook isn't working!

      If your Bridebook isn't working, start with a little DIY:

      • Make sure your app is updated to the newest version.
      • Double-check that your device's software is also up-to-date. 

      If the issue persists:

      • Pop over to our Support Tab
      • Drop us your login email, a rundown of what's happening, and your device or browser details (for example, an iPhone 12 with iOS 17.2, or desktop with Chrome).
      • Where relevant, include some screen recordings or screenshots to show us what's going on.
      • Our Bridebook experts will then get to work to investigate and fix the issue.