My Bridebook Isn't Working!

If Bridebook isn’t working as expected, don’t panic! Most issues can be resolved with a few quick troubleshooting steps.

Try the following first:

• Make sure your Bridebook app is updated to the latest version.
• Check that your device’s software is up to date.
• Close and reopen the app (or website).
• Log out and back in again.
• Restart your device.
• Check your internet connection by switching between Wi-Fi and mobile data.

If you're still having trouble:

• Delete and reinstall the Bridebook app.
• Clear any cached data on your device (instructions vary depending on your device, so check your settings).
• Try logging in through your browser at bridebook.co.uk to see if the issue is app-specific.
• Try using a desktop browser and opening Bridebook in an incognito/private browsing window.

Still having problems?

Head to the Support Tab and get in touch with our team. To help us investigate as quickly as possible, please include:

• The email address you use to log in
• A brief description of the issue
• Your device or browser details (for example, iPhone 12 running iOS 17.2, or Chrome on desktop)
• Any error messages you're seeing
• When the issue started and whether it happens every time or only occasionally
• Screenshots or a short screen recording, if possible

Our Bridebook team will take a closer look and get back to you as quickly as possible to help get everything up and running again. 🔨✨