My Bridebook isn't working!

If Bridebook isn’t working as expected, try these quick fixes first:

• Update the app to the latest version.

• Make sure your device’s software is up to date.

• Close and reopen the app.

• Log out and back in.

• Restart your device.

• Check your internet connection (Wi-Fi or mobile data).

Still having problems?

1. Go to the Support Tab.

2. Share:

   • Your login email

   • A short description of the issue

   • Your device/browser details (e.g. iPhone 12 with iOS 17.2, or Chrome on desktop)

   • The exact error message (if you see one)

   • When the issue started, and whether it happens every time or only sometimes

3. If possible, attach screenshots or a short screen recording.

Our Bridebook team will review your report and get back to you as quickly as possible to resolve the issue.🔨