Having trouble with your digital login? No worries — simply follow our step-by-step guide:
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- Check your login details are correct.
- If using the app, close and reopen it; for desktop, try a hard refresh (Ctrl + F5).
- Make sure your Bridebook is up to date with the latest version.
- Double-check your login method (whether Google or Facebook).
- Click the 'Forgot password' option in the sign-in menu and follow the provided link.
Still having trouble logging in? Why not try via your browser? Here are the steps:
- Clear Cache and Cookies: Go to your browser settings and clear any stored cache or cookies.
- Switch Browsers: If the issue persists, try logging in with a different browser like Chrome, Firefox, or Safari.
- Disable Extensions: Temporarily disable any browser extensions that might interfere with the login process.
- Check Connection and Updates: Ensure your internet connection is stable and that your browser is up to date.
- Enable Pop-Ups: Make sure your browser isn't blocking pop-ups, as these may be required for login.
Still stuck? Visit our Support Tab: we're here to help! -