I Can't Log In, Help!

Having trouble with your login? No worries, simply follow our step-by-step guide:

• Check if your login details are correct
• If you are using the app, close and reopen it. For desktop, try a hard refresh (Ctrl + F5)
• Make sure your Bridebook app is up to date with the latest version 
• Double-check your login method (Google, Facebook, AppleID or manual email address)
• Click 'forgot password' and follow the steps to reset

Still having trouble logging in? Try it on a browser and try the below steps:

• Clear cache & cookies: Go to your browser setting and clear any stored cache or cookies
• Try Incognito mode: Ctrl + Shift + N
• Switch browsers: If the issue persists try logging in with a different browser, like Chrome for example
• Check connection and updates: Ensure your internet connection is stable and the your browser is up to date
• Enable pop-ups: Make sure your browser isn't blocking pop-ups, as these may be required for login

If you’ve tried all of the above and are still unable to access your account, please visit the Support tab and send us: 

• Your Bridebook login email
• How you normally log in (Google, Facebook, or email)
• Your device/browser details (e.g. iPhone 13 with iOS 17.3, or Chrome on Windows 11)
• A quick description of what happens when you try to log in
• Screenshots or a short screen recording, if possible

Our incredible support team will then investigate and help you get back into your account as quickly as possible! 🕵️✨