I can't log in, what do I do?

Having trouble with your digital login? No worries, simply follow our step-by-step guide:

- - Check your login details are correct. ✅
  - If using the app, close and reopen it; for desktop, try a hard refresh (Ctrl + F5)
  - Make sure your Bridebook is up to date with the latest version.
  - Double-check your login method (whether Google or Facebook).
  - Click the 'Forgot password' option in the sign-in menu and follow the provided link.
Still having trouble logging in? Why not try via your browser? Here are the steps:
- Clear Cache and Cookies: Go to your browser settings and clear any stored cache or cookies.
- Switch Browsers: If the issue persists, try logging in with a different browser, like Chrome.
- Disable Extensions: Temporarily disable any browser extensions that might interfere with the login process.
- Check Connection and Updates: Ensure your internet connection is stable and that your browser is up-to-date.
- Enable Pop-Ups: Make sure your browser isn't blocking pop-ups, as these may be required for login.
If you’ve tried all of the above and are still unable to access your account, please visit the Support tab and send us:
- Your Bridebook login email
- How you normally log in (Google, Facebook, or email)
- Your device/browser details (e.g. iPhone 13 with iOS 17.3, or Chrome on Windows 11)
- A quick description of what happens when you try to log in
- Screenshots or a short screen recording, if possible
Our Bridebook support team will then investigate and help you get back into your account as quickly as possible.
Our team is here and ready to help you resolve the issue as quickly as possible