I can't log in, what do I do?

Having trouble with your digital login? No worries — simply follow our step-by-step guide:

      • Check your login details are correct.
      • If using the app, close and reopen it; for desktop, try a hard refresh (Ctrl + F5).
      • Make sure your Bridebook is up to date with the latest version.
      • Double-check your login method (whether Google or Facebook).
      • Click the 'Forgot password' option in the sign-in menu and follow the provided link.

    Still having trouble logging in? Why not try via your browser? Here are the steps:

    • Clear Cache and Cookies: Go to your browser settings and clear any stored cache or cookies.
    • Switch Browsers: If the issue persists, try logging in with a different browser like Chrome, Firefox, or Safari.
    • Disable Extensions: Temporarily disable any browser extensions that might interfere with the login process.
    • Check Connection and Updates: Ensure your internet connection is stable and that your browser is up to date.
    • Enable Pop-Ups: Make sure your browser isn't blocking pop-ups, as these may be required for login.

    Screenshot 2024-08-20 132258

    Still stuck? Visit our Support Tab: we're here to help!