Bridebook Business Support

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Bridebook Business Support

Troubleshooting

Troubleshooting

Need help? This section answers common queries, including login support and more!

Bridebook Account

My profile is in the wrong category, how do I change this?

I cannot find my profile in Search, what can I do?

My badge does not appear properly on my website, what can I do?

How can I opt out of global search or enquiries?

Is Bridebook available for 24/7 support?

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Logging In

Error message when logging in

I didn't receive my verification link?

Why does my page say: 'failed to fetch' when I try to log in?

Why am I seeing the Bridebook.co.uk 'couple side'?

I do not have access to our login email

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Signing up with Bridebook

I don't have a website, can I still sign up?

It will not let me sign up, what do I do?

Can I be in more than one category?

Email Issues

My colleague isn't receiving a collaboration email

No response to enquiries?

We aren't receiving enquiry notification emails

How do I unsubscribe from emails?

Why am I getting marketing emails from Bridebook as if I am a couple?

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Photos

I can only view my profile photo?

I am unable to upload my photos, what can I do?

Browsers

What browser should I use with Bridebook?

How do I use chrome's incognito mode?

Error Messages

I'm seeing an error message, what does it mean?